- Ensured Flexibility of Working Conditions.

- Opposed Redundant & Costly Standards & Regulations.

- Protected Members’ Interest on “International Hotel Classification”.

- Fought Increased Copyright Licensing Fees.

- Battled Trademark Violations.   

- Sustainable Development of Tourism via the IH&RA Annual
Environmental Award with UNEP and publications and training packs
like “Sowing the Seeds of Change”.

- Co-Created World Heritage Site Hotel Programme (Memories of the Future Restoration Project with UNESCO).

- Founding Co-drafter of “ECPAT Code” of Conduct for the Protection
of Children from Sexual Exploitation in Travel & Tourism.

- Safety in the Workplace - HIV / AIDS in the Workplace,

published with UN / AIDS.   

- Contributed to Hospitality Statistics & Research.

- Published the joint IH&RA/WTO Report on Hotel Classification,
the only comparative analysis and inventory of worldwide hotel classification schemes.

- Served as Expert Advisor to Countries on Hotel Classification Systems.